It is important for us to ensure our booking process is clear and easy for you.

1. After receipt of your booking inquiry, we will advise you of our availability and discuss your specific requirements.

2. Once you are happy to proceed, we will send you a quote with the Terms & Conditions via email for you to review.

3. After the quote with the Terms & Conditions is accepted, a 20% deposit is required to secure your booking.

All items are subject to availability. We will let you know our availability following your query.

A 20% deposit is required to secure your booking. If you are make a booking in less than 2 weeks prior to your event, full payment will be required.

Most items are 3 days as our standard hire period which means you can collect on Friday and return on Monday for those weekend events.

Please note: Some of our hire items are delicate and fragile, and to ensure they are handled with care, these products require setup and pack down by our professional team only and rental are set for maximum of 8 hours.

You can view most of the items in our showroom, which is open by appointment only. Please be aware that some items maybe out on hire or not on display for other reasons. If there is an item you particularly wish to view please contact us ahead and we will try to arrange a viewing.

You are also more than welcome to meet with one of our Stylists onsite to discuss your wedding/event ideas and we can put together a bespoke package for you - please make a booking for this option.

You can collect your hired items from our showroom at Flat Bush. Full address will be provided with the quote.

We will arrange the return day with you at the time of booking. It is important to stick to the day arranged as we may have bookings waiting to collect the items you have hired.

A deposit of 20% will secure your items for your special event. The deposit is due within 7 days of accepting your quote and is non-refundable. If your hire items are less than $100.00 you will need to pay the full amount due in order to secure the items.

Payment of the balance of your invoice is required 14 days prior to event date. Your hired items are prepared once full payment has been received.

Yes. A refundable bond is required at the time of booking. The bond is $100 for hire items valued under $200 and $200 for items valued over $200.

The bond is refunded after items are returned to C&T Dream Events at the required times and in satisfactory condition. Bond Return can take up to 10 days during our busy season. Please ensure we have banking details to make refunds directly.

Yes, photo ID is required upon arrival. We will take a photo of both sides of your driver’s licence for security purposes only. Your information is kept secure and removed once all hire items have been returned and checked.

We accept bank transfer and credit card. A 2.7% surcharge will apply to the total amount when payment is requested to be made by credit card. The surcharge will be added to the invoice once the quoted items are confirmed.

Changes can be made to your order up to one month prior to the event, subject to availability.

Yes, we can deliver and/or collect the hired items from your venue location-please ask us for cost when enquiring.

The delivery fee is excluded in the price and this is calculated depending on where the venue or location is. You will be advised of the delivery fee prior to the booking confirmation.

Yes, we are more than happy to set up your wedding/event decorations to be all ready for you when you arrive for you event. We also take out the hassle of you organising the Packdown at the end of the night/next day - our team will come in at the end of your event and pack it for you and take it back to our Showroom. Please ask us costs of our Setup and Packdown services when enquiring.

Our latest time for collection of item(s) is 10:45pm.

If a late night collection is required after 10:45pm on the same day of hire, this will cost an additional $60.

Note: We do allow collection of item(s) the following day without any additional charge however this is subject to our availability and must be agreed with us.

We understand that there may be unforeseen circumstances resulting in hire cancellations and we expect our clients to inform us as soon as possible. If the client cancels the booking within 24 hours, the 20% deposit will be non-refundable as this will cover our administrative costs.